Information for Clients

Welcome to the Charles E. and Geneva S. Scott Scottish Rite Communication Disorders Clinic.  

 

Our clinic has two locations:  1) the first floor of University Hall, where we see primarily preschool and school-aged clients, and 2) the Interprofessional Clinic on the first floor of Levine Hall, which houses our audiology clinic and where we see speech-language pathology clients with medically-based communication disorders (primarily adults).  

Please visit the Contact and Scheduling tab to schedule an appointment at either location.

 

Our goal is to provide you with the highest quality treatment. To help us reach this goal, we would like for you to have the following information:

  • Calendar and hours:
    • We are a university training program.  Our University Hall clinic follows the university calendar and is open when classes are in session.  Our Levine Hall clinic is generally open year-round except for university holidays.  Both clinics are open between 8:00 am and 5:00 pm Monday through Friday.
  • Parking:
    • Clients at our University Hall location may park in the front lot at University Hall or in the spaces along the side of the building designated for the Preschool Language Classroom (PLC). 
    • Clients at our Levine Hall location may part in the spaces behind Levine Hall reserved for clinic patients. This requires that you obtain a parking pass at the clinic reception desk and place the pass in the front windshield of your car.
  • Clients are expected to attend scheduled appointments, and to notify the Clinic as soon as possible when absence is unavoidable.  Clinic office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. After these hours, you may leave a message on the voice mail. Failure to comply will be considered a "no-show."  "No-shows" and excessive absences may result in discharge from therapy.
  • Clients should not attend scheduled appointments if they have a fever or an infectious illness. Please call and cancel before the appointment.
  • For pediatric clients:  
    • Parents are required to escort children into the building, unless the child drives himself or herself to the session or unless prior written arrangements are made with the clinical educator in charge of the case. The child should sit in the waiting room with the permission of the clinic staff or the parent should deliver the child to the clinician for treatment. Parents must pick the children up immediately upon the completion of the therapy session. Children will not be allowed to wait for parents outside the building or to remain in the building unattended. Failure to comply with these rules may result in dismissal from treatment.
    • If a client has a known problem requiring specific medical intervention methodology or treatment, the parent or caregiver must be present during all interactions with the client. Although clinic personnel are trained in the provision of basic life support within the definition of North Carolina's Good Samaritan Act, medical intervention procedures which are not within the scope of practice of a speech-language pathologist or audiologist cannot be performed by clinic personnel.
  • The clinic reserves the right to exclude from or limit services to any client who engages in behavior that substantially disrupts a program or poses a risk of injury to other clients or staff.
  • Sessions may be observed by a client's parents, spouse, clinical educators, or students in the Communication Disorders Program. Observations are confidential and information concerning a client may not be discussed with others who are not part of the client's diagnostic or treatment team. Others wishing to observe must check with the clinical educator in charge of the case. Outside individuals must have written authorization from the client or client's guardian to observe.
  • Client records are confidential and may not be released to anyone without the appropriate written signature. 
  • Fees are charged for all services provided by the Clinic. Fees are subject to a sliding fee scale. To qualify for reduced fees you must complete the Financial Inquiry Form. The accounts clerk will then determine the fee and either meet with you or call you to discuss it.
  • The Clinic shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operation.
  • Clients have the right to file a complaint against the Clinic or the Department of Communication Sciences and Disorders through the Council of Academic Accreditation of the American Speech Language Hearing Association. The complaint process can be found by clicking here.